There is no part of my job that I dislike more than registration.
Registration, not advising.
Our little Yale on the Interstate hasn’t yet deployed a system to allow students to register online. As a result we faculty meet with students each semester to advise and register. I have no problem discussing programs or course selection with students. What annoys me is that so many of them refuse to make up schedules for themselves. Also, abetted by policies and by many of my colleagues, many advisees abuse the riles by not coming in when they are supposed to and then just dropping by with the expectation that we can drop all of our other responsibilities to advise and register them on the spot. Scheduled advisement and registration for returning students ended in October. I’m still getting walk-ins. While I can get away with telling them they have to make an appointment and come back, I cannot get away with telling them – as we should be – to come back in January after all the NEW students have gotten their classes (new students are the only ones who should be getting advised and registered now, according to the rules). If I did so I would incur official displeasure from a segment of our administration that thinks any attempt to enforce rules or procedures isn’t “student-centered”. This whole thing plays out every semester as a giant annoying cluster – well, you know.
So, imagine my amazement at the following:
I was helping a new transfer student register by phone because he lives 45 miles from here and will be taking web-courses with us. This man actually has a bachelor’s degree from a prestigious local liberal arts college, but wants to change career paths and needs some courses we offer. He is also taking classes from another area community college and from a local state university. When we finished getting him set up, he complemented me and the college for how professional and organized everything was – particularly in contrast to his dealings with the local university. He was pleased with how we had answered his questions and with out professionalism (he is coming out of 20 years in financial services) all through his application and admissions process.
I guess sometimes it is just for the best if you can’t see what the man is doing behind the curtain.